A fit for purpose telesales or telemarketing campaign management software as a service that has 25 years of experience built in from over 7000 client campaigns of every type.
Connect TCM is a fit for purpose telesales or telemarketing campaign management software that was developed over 25 years in a telecoms environment. It can link to a telephone system or VOIP telephony (subject to suitability) to give you click to dial functionality. It will manage multiple campaigns effortlessly and produce reports at the touch of a button, based on the answers to the campaign questionnaires. Email fulfilment, sales leads and appointments are also created from within the system without distracting agents from their calls.
The technology is designed for any telesales/telemarketing operation or internal team that needs structure and great productivity. The transparency & reporting that the system provides is unrivalled, allowing you to achieve the best results from phone based sales or marketing.
The web based technology uses a prioritised calling list linked to a campaign questionnaire with agents allocated data for each calling campaign or long term sales project. Data can be fed in via a spreadsheet or linked to Salesforce via an API.
Account Director, Chord
We have been trialling Connect-TCM throughout June and July and have been able to set up and successfully run 3 client campaigns within 3 weeks of receiving our training! Our campaigns used to take days to set up in some cases, due to the complex nature of our data and client requirements. Connect has totally transformed the way we work and has been simple to implement and use and we are very pleased with the results we are seeing so far.
Managing Director, Entrepreneurs Circle
We're a fast-moving sales driven membership based business, so I need my telesales people to be productive, transparent and effective. Connect—TCM gives us complete structure around the telesales process and allows my managers to monitor performance in real-time and apply the right motivation or praise and bonuses in a timely manner. We have integrated Connect with Infusionsoft, our CRM, which gives us a good combination of campaign management with the ability to chunk through leads as they get fed into the telesales calling lists.
I have spent 6 years trying to find a suitable CRM but nothing has met my requirements. I have tested out numerous CRM’s but they have all lacked elements that I needed – until now. Never before have I come across a CRM that gives you more than you could ask for! My jaw dropped on the demo at how everything and more is covered by Connect TCM. I am just about to start my first project and the team and I are so excited at how this is going to change out day to day management for the better!
Director, 121 Pro Data
I’m really impressed with Connect. It’s not just a cloud-based contact centre technology solution, it encompasses the experience of many years of client-led, outbound B2B telemarketing agency campaigns, with all of that learning built-in. This means that client reporting needs, campaign profitability and a host of other features have been taken into account, not just dialling rules and agent management. It’s therefore a much better fit for an outbound B2B environment that requires multiple campaigns for multiple clients.
Managing Director, Caterlyst